Thank you for choosing L’UNE Cosmetics. We are committed to offering high-quality mineral beauty products and a premium shopping experience.
If you are not fully satisfied with your purchase, please review our return and refund terms below.
1. Eligibility for Returns
For hygiene and safety reasons, cosmetic products can be returned only if unopened, unused, and in their original packaging (including seals, accessories, and any complimentary items).
Returns must be requested within 14 days from the delivery date.
Products that cannot be returned include:
Used, opened, or tested products
Items purchased during flash sales or marked as “final sale”
Gift cards or digital products
Products received more than 14 days ago
If the product arrives damaged or defective, please refer to section 5.
2. How to Request a Return
To initiate a return, contact our Customer Care team at:
support@lunecosmetics.com
Please include:
Full name
Order number
Product(s) to return
Reason for the return
Photos (if the item is damaged or defective)
After receiving your request, our team will provide the return authorization and instructions.
Unauthorized returns (sent without prior approval) will not be accepted.
3. Return Shipping Costs
Unless the return is due to an error on our part or a defective item:
The customer is responsible for return shipping costs
We recommend a tracked shipping service to ensure safe delivery
L’UNE Cosmetics is not responsible for lost or undelivered return parcels
For defective or incorrect items, return shipping is covered by us.
4. Refunds
Once your return is received and inspected:
Approved refunds will be issued within 7–10 business days
Refunds are processed to the original payment method only
Shipping fees from the original order are non-refundable
If the product shows signs of use, tampering, or damage not caused during delivery, the refund may be partially reduced or declined.
5. Damaged, Defective, or Incorrect Items
If you received a damaged or incorrect product, contact us within 48 hours of delivery.
Provide:
Order number
Photos of:
The damaged item
The packaging
The shipping label
Once verified, we will arrange a replacement or refund at no additional cost.
6. Exchanges
We currently do not offer direct product exchanges.
To switch an item, please request a return and place a new order.
7. Non-Arrival of Shipments
If your package is marked as delivered but you did not receive it:
Contact Customer Care within 24 hours
We will open an investigation with the courier
Replacement or refund will be evaluated based on the courier’s findings
8. Contact Us
For any questions regarding returns, refunds, or order issues:
support@lunecosmetics.com